{"product_id":"beyond-blame-learning-from-failure-and-success-paperback","title":"Beyond Blame: Learning from Failure and Success - Paperback","description":"\u003cp\u003eby \u003cb\u003eDave Zwieback\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eFailure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the \"root cause\" is determined to be \"human error\" (or worse, particular humans), the real causes and conditions are lost. \u003c\/p\u003e\u003cp\u003e In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you're involved with assessing why something goes wrong on a project or at your company--as a system administrator, developer, team manager, or executive--the concrete steps in this guide will help you find a real solution that works. \u003c\/p\u003e\u003cul\u003e \u003cli\u003eRecognize and mitigate the effects of stress during outages \u003c\/li\u003e\n\u003cli\u003eLearn how to communicate effectively in a charged, high-stakes postmortem conversation \u003c\/li\u003e\n\u003cli\u003eCollect the necessary data before the postmortem begins \u003c\/li\u003e\n\u003cli\u003eFocus on determining the actual causes and conditions of an outage \u003c\/li\u003e\n\u003cli\u003eLearn techniques for writing up a postmortem for either internal or external use \u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eDave Zwieback has been working with complex, mission-critical I.T. services and teams for two decades. His career spans small high-tech startups, non-profits, and behemoth engineering, financial services, and pharmaceutical firms. To learn more about Dave, the Awesome Postmortems workshop, and other services offered by his firm, Mindweather LLC, please visit mindweather.com or follow @mindweather.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 90\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.2 x 9 x 5.9 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 24, 2015\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":47431956365490,"sku":"9781491906415","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0770\/3891\/1666\/files\/0277c3e06b4e012a5c9362f1e38e357d.webp?v=1778597967","url":"https:\/\/box.dadyminds.org\/products\/beyond-blame-learning-from-failure-and-success-paperback","provider":"DADYMINDS BOX","version":"1.0","type":"link"}