{"product_id":"reimagining-customer-service-in-healthcare-boost-loyalty-profits-and-outcomes-paperback","title":"Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes - Paperback","description":"\u003cp\u003eby \u003cb\u003eJennifer L. Fitzpatrick\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThis book helps you transform patients, clients, and family caregivers from \u003ci\u003ehateful\u003c\/i\u003e to \u003ci\u003egrateful\u003c\/i\u003e.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eDo you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. \u003cp\u003e\u003c\/p\u003eDread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eReimagining Customer Service in Healthcare\u003c\/i\u003e helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eJennifer L. FitzPatrick, MSW, CSP is the founder of Jenerations Health Education, Inc., the author of \u003ci\u003eCruising through Caregiving: Reducing the Stress of Caring for Your Loved One, \u003c\/i\u003e and an instructor at Johns Hopkins University's Certificate on Aging program. A former psychotherapist, she serves on the Care Advisory Board for Seth Rogen and Lauren Miller Rogen's nonprofit, Hilarity for Charity (HFC). A frequent media contributor, FitzPatrick's advice has been featured in \u003ci\u003eThe Wall Street Journal, The Washington Post, Chicago Tribune, Forbes, Fast Company, \u003c\/i\u003eand on ABC, CBS, Fox News, HLN, and Sirius XM\u003ci\u003e.\u003c\/i\u003e Hailing originally from Philadelphia, she will challenge anyone to a parallel parking contest.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 224\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.9 x 8 x 5.6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 28, 2023\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":47392162480306,"sku":"9781637586822","price":18.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0770\/3891\/1666\/files\/79e8e823a24a16e9610ee81b2380b431.webp?v=1777956997","url":"https:\/\/box.dadyminds.org\/products\/reimagining-customer-service-in-healthcare-boost-loyalty-profits-and-outcomes-paperback","provider":"DADYMINDS BOX","version":"1.0","type":"link"}