{"product_id":"telephone-and-helpdesk-skills-a-guide-to-professional-english-paperback","title":"Telephone and Helpdesk Skills: A Guide to Professional English - Paperback","description":"\u003cp\u003eby \u003cb\u003eAdrian Wallwork\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIf you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eprepare for a call both psychologically and from an English language point of view\u003c\/li\u003e\n\u003cli\u003ereceive calls (if you work on reception)\u003c\/li\u003e\n\u003cli\u003eleave messages\u003c\/li\u003e\n\u003cli\u003efind out about another company and talk about your own company\u003c\/li\u003e\n\u003cli\u003echase people (i.e. people who have not followed up your requests)\u003c\/li\u003e\n\u003cli\u003edeal with difficult calls and callers, and improve your telephone manner\u003c\/li\u003e\n\u003cli\u003euse the telephone while working on a help desk or helpline\u003c\/li\u003e\n\u003cli\u003eresolve language difficulties (i.e. when you cannot understand the other person's English)\u003c\/li\u003e\n\u003cli\u003eimprove your pronunciation\u003c\/li\u003e\n\u003cli\u003euse resources on the Internet to improve your listening skills\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIf you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eprepare for a call both psychologically and from an English language point of view\u003c\/li\u003e\n\u003cli\u003ereceive calls (if you work on reception)\u003c\/li\u003e\n\u003cli\u003eleave messages\u003c\/li\u003e\n\u003cli\u003efind out about another company and talk about your own company\u003c\/li\u003e\n\u003cli\u003echase people (i.e. people who have not followed up your requests)\u003c\/li\u003e\n\u003cli\u003edeal with difficult calls and callers, and improve your telephone manner\u003c\/li\u003e\n\u003cli\u003euse the telephone while working on a help desk or helpline\u003c\/li\u003e\n\u003cli\u003eresolve language difficulties (i.e. when you cannot understand the other person's English)\u003c\/li\u003e\n\u003cli\u003eimprove your pronunciation\u003c\/li\u003e\n\u003cli\u003euse resources on the Internet to improve your listening skills\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eAdrian Wallwork \u003c\/b\u003eis the author of over 30 books aimed at helping non-native English speakers to communicate more effectively in English. He has published 13 books with Springer Science+Business Media. \u003c\/p\u003e\u003cp\u003eOther books in this Professional English series: \u003c\/p\u003e\u003cp\u003e\u003ci\u003eEmail and Commercial Correspondence\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eCVs, Resumes, and LinkedIn\u003c\/i\u003e\u003c\/p\u003e\u003ci\u003e\u003c\/i\u003e\u003cp\u003e\u003ci\u003eUser Guides, Manuals, and Technical Writing\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eMeetings, Negotiations, and Socializing\u003c\/i\u003e\u003c\/p\u003e\u003ci\u003ePresentations, Demos, and Training Sessions\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003c\/i\u003e\u003cp\u003eWallwork, a native English speaker from the UK, has 25 years of experience teaching English at various IT companies in Pisa, Italy. He has published 13 books with Springer Science+Business Media.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 178\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.42 x 9.21 x 6.14 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 20, 2014\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":47431820050610,"sku":"9781493906376","price":30.22,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0770\/3891\/1666\/files\/036ec8b4d436761d8cc902a7d1d74c9a.webp?v=1778595953","url":"https:\/\/box.dadyminds.org\/products\/telephone-and-helpdesk-skills-a-guide-to-professional-english-paperback","provider":"DADYMINDS BOX","version":"1.0","type":"link"}