{"product_id":"the-cx-imperative-five-strategic-practices-for-renewal-of-the-customer-centered-enterprise-hardcover","title":"The CX Imperative: Five Strategic Practices for Renewal of the Customer-Centered Enterprise - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eMark Fithian\u003c\/b\u003e (Author), \u003cb\u003eJeff Rosenberg\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eA strategic guide to embedding customer experience into all aspects of your business.\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eFor decades, a fundamental flaw has flourished in the strategic operating model of the modern corporation--a Great Distancing from the needs and expectations of customers. \u003c\/p\u003e\u003cbr\u003e\u003cp\u003eFor some, such as Blockbuster, AOL, and Kodak, this flaw has been disastrous. Meanwhile, those that have woven the customer deeply into their culture have prospered--with increased revenues and more fulfilled employees.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eIn \u003cem\u003eThe CX Imperative\u003c\/em\u003e, Strategic CX experts Mark Fithian and Jeff Rosenberg reveal five critical practices for changing customer centricity from a presentation-layer pursuit to a core value: \u003c\/p\u003e\u003cbr\u003e\u003cp\u003e- Developing empathy-based \u003cstrong\u003eInsights\u003c\/strong\u003e about customers\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e- Devising a \u003cstrong\u003eStrategy\u003c\/strong\u003e to focus and align efforts\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e- Drawing up \u003cstrong\u003eBlueprints\u003c\/strong\u003e for creating winning experiences with intention\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e- Creating an effective CX \u003cstrong\u003eOperating Model\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e- Maintaining a \u003cstrong\u003eCulture\u003c\/strong\u003e of customer centricity\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eThis strategic approach to CX is essential for companies to cut through the complexity of today's operating environment and meet their customers' needs for the benefit of all stakeholders.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 208\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.9 x 8.4 x 5.6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 05, 2025\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":47507187138738,"sku":"9798891385818","price":29.16,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0770\/3891\/1666\/files\/EIu1wWgYm9798891385818.webp?v=1779574769","url":"https:\/\/box.dadyminds.org\/products\/the-cx-imperative-five-strategic-practices-for-renewal-of-the-customer-centered-enterprise-hardcover","provider":"DADYMINDS BOX","version":"1.0","type":"link"}