Building Quality Management Systems: Selecting the Right Methods and Tools - Paperback

by Luis Rocha-Lona (Author), Jose Arturo Garza-Reyes (Author), Vikas Kumar (Author)

This book discusses the most well-known excellence models, methods, and tools to foster quality management, including how to develop abilities in order to identify core operational and support processes to set a strategic agenda for quality management projects. It discusses building the Quality Management Systems (QMS) based on two important organizational elements: needs and resources. With a clear focus on business performance and a process management, it provides the basis for creating a quality management-culture, and can help professionals and organizations to succeed in becoming a world-class organization.

Author Biography

Luis Rocha-Lona, Jose Arturo Garza-Reyes, Vikas Kumar