The First Five Minutes: How to Make a Great First Impression in Any Business Situation - Paperback

by Mary Mitchell (Author), John Corr (With)

A business communications expert provides business people and job seekers with all the information they need to make the right first impression, whether in person--at job interviews, sales calls, or social gatherings--or via letter, fax, or e-mail.

Back Jacket

The first five minutes of each and every encounter--from job interviews to sales calls to social gatherings--are crucial to your professional success. Whether you're meeting in person, or via letter, phone, fax, or e-mail, business communications expert Mary Mitchell gives you the techniques, skills, and confidence you need to present yourself positively, dynamically, and effectively.
Greeting strategies--there is a right way and a wrong way
* Appearance--big decisions about ""little things"" regarding clothing and accessories
* Body language and conversation--there's nothing small about small talk
* Public speaking--overcome anxiety so you look like a natural
* Electronic etiquette--new rules for a new medium
* Correspondence--the importance of the written word

Author Biography

MARY MITCHELL is president of Uncommon Courtesies, a Philadelphia-based business communications consulting firm. She writes a syndicated column called ""Ms. Demeanor,"" is the Prodigy online manners expert, and is the author of The Complete Idiot's Guide to Etiquette and Dear Ms. Demeanor: The Young Person's Etiquette Guide. JOHN CORR is a writer with the Philadelphia Inquirer.